Littmann Stethoscopes — Authorized US Dealer Official Littmann Retailer

Returns & Refunds

You can return most items within 30 days of delivery for a full refund, and return shipping is free. Engraved and clearance items are final sale.

Returns at a glance

  • 30-day returns

    Return eligible items within 30 days of delivery.

  • Free return shipping

    We cover the cost of shipping your return.

  • Refunds in 3 business days

    Issued within 3 business days of receiving your return.

  • Some items are final sale

    Engraved and clearance items cannot be returned.

How to return an item

  1. Contact us for a return authorization (RMA). Email customercare@surgomed.com or call (888) 808-2201, Monday–Friday, 9am–5pm ET, and have your order number ready.
  2. We'll send your RMA number, return instructions and a prepaid return label.
  3. Pack the item unused, in its original packaging, with all accessories included, and ship it back.
  4. Once we receive and inspect your return, we issue your refund to the original payment method within 3 business days. Your financial institution may take up to 10 days to post it to your account.

Return conditions

Items must be unused, in their original packaging, with all accessories included. A restocking fee may apply to items not returned in their original condition.

Final sale items

Engraved stethoscopes and clearance items are final sale and cannot be returned. Clearance items are marked at the time of purchase. Stethoscopes purchased without engraving follow the standard 30-day return policy.

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the date of delivery to return an eligible item.

Do I pay for return shipping?

No. Return shipping is free. We send you a prepaid return label.

Can I return an engraved stethoscope?

No. Engraved items are final sale and cannot be returned. Stethoscopes purchased without engraving follow the standard 30-day return policy.

How do I start a return?

Email customercare@surgomed.com or call (888) 808-2201, Monday–Friday, 9am–5pm ET, to request a return authorization (RMA) before sending anything back.

When will I get my refund?

We issue your refund to the original payment method within 3 business days of receiving your return. Your financial institution may take up to 10 days to post it to your account.

Is there a restocking fee?

No restocking fee applies to items returned unused, in their original packaging, with all accessories included. A fee may apply to items not returned in their original condition.

Can I exchange an item?

We don't offer direct exchanges. Return the item for a refund and place a new order.

What if my item is defective?

Contact us for a return authorization (RMA). Once we receive the item, we issue a refund to your original payment method.